Refund Policy

Our Commitment to You

At BING IPTV, we are committed to the excellence of our IPTV subscription service. This policy details the conditions under which a refund can be issued, promoting clarity and fairness for every customer.

Refund Eligibility

You could qualify for either a complete or a partial refund in these situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these guidelines:

  1. Connect with our support team at Contact page.
  2. Use the email subject: 'Refund Request'.
  3. Please provide your complete name, the email linked to your subscription, and your request's purpose.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Evaluation conducted by assistance group
  • Same day after approval A refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds show based on card issuer policies.

You will be updated on Telegram @host4k at each stage. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued in these specific cases:

  • You feel dissatisfied with the content or channel list offered.
  • Your internet speed is insufficient for streaming content effectively.
  • You have breached our Terms of Service, such as account sharing.
  • You are dealing with geo-blocking restrictions in your area that we cannot manage.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds will be initiated within three business days. However, depending on your bank or payment provider, it can take between five to ten business days for the funds to appear in your account. For updates, please contact support.

Typically, refunds due to a change of heart are not issued beyond the first 7 days. We recommend examining our features thoroughly and reaching out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Our subscriptions automatically renew. If you fail to cancel prior to your renewal date, please contact us right away. Refunds for renewals are evaluated individually. Discover more in our Terms.